Arris WTM652 User Guide Manuel d'utilisateur

Touchstone®WTM652Telephony ModemUser’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, downloadi

FOR HOME OR OFFICE USEModel Number10SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting

Ethernet Cable11SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone W

What About Security?Having a high-speed, always-on connection to the Internet requires a certainamount of responsibility to other Internet users—inclu

Battery Installation and Removal(WTM652G only)Many Telephony Modem models support an optional Lithium-Ion backup battery.The WTM652G supports the foll

Your cable company may include a backup battery with your Telephony Modem.You can order any of the batteries shown here at http://yourbroadbandstore.c

3 Push the battery pack into the bay until it seats into place. Push on the cen-ter of the battery to avoid inserting the battery at an angle.4 Replac

WRONG WRONG RIGHT16SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchston

17SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

Maximum Backup Battery Installation1 Pull back the battery door latch and remove the battery door. The MaximumBackup battery replaces the door; store

19SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au

2b Extended Backup battery removal: Pull the strap until the battery discon-nects and slides out of the bay.BatteryPull StrapTouchstone WTM652 Telepho

Latch21SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Tel

Installing and Connecting YourTelephony ModemBefore you start, make sure that:• You have contacted your cable company and verified that they provide da

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Selecting an Installation LocationThere are a number of factors to consider when choosing a location to install yourTelephony Modem:• Is an AC outlet

Factors Affecting Wireless RangeA number of factors can affect the usable range for wireless connections.Note that decreasing the range of your wirele

Step 1Step 2Step 3Step 426SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTo

ACBDFEHG27SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652

Note: If you are connecting to a computer, use the Ethernet cable includedin the Telephony Modem package.5 Connect one end of the telephone cable to t

21329SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telep

Safety RequirementsARRIS Telephony Modems comply with the applicable requirements for perform-ance, construction, labeling, and information when used

Accessing the Configuration InterfaceFollow these steps to access the configuration interface. You should have already setup the WTM652 as described in

3 Click the Login link in the Access bar to display the Login screen:Note: The Telephony Modem ships with no password configured. When youlog in for th

Configuring System Settings1 Click the Utilities link (at the bottom of the Navigation menu) to open theUtilities menu, then click System Settings to a

• Time Zone: Select the proper time zone for your location. The Tele-phony Modem uses an Internet time server to set its internal clock.3 Scroll down

3 Click the Next button at the bottom of the screen (you may have to scrolldown in the browser to see the Next button). The Telephony Modem dis-plays

Statica. Fill in the IP Address, Subnet Mask, and ISP Gateway address fields with theinformation provided by your cable company.b. If you need to enter

PPPoEa. Fill in the User Name and Password fields with the information providedby your cable company. Enter the password a second time in the RetypePas

L2TPa. Fill in the L2TP Account, L2TP Password, Host Name, and Service IPAddress fields with the information provided by your cable company. Enterthe p

Setting Up DNSFollow these steps to set up DNS.1 From the current Connection Type screen, click the “Set Up DNS” link.The DNS screen appears:2 If your

Configuring the LAN Channel and Name1 Click the Wireless Setup link to open the Wireless menu, then click the Chan-nel and SSID link to open the Channe

• Do not use spray cleaners or aerosols on the Telephony Modem.• Avoid using and/or connecting the equipment during an electrical storm, toavoid risk

Configuring Wireless Security1 Click the Security link under the Wireless menu to open the Security screen:2 In the Security Mode menu, choose WPAor WP

Configuring Wi-fi Protected Setup (WPS)Wi-fi Protected Setup (WPS) is a standard method for easily configuring a secureconnection between your WTM652 and

42SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

43SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

• Type: Choose TCP or UDP. If the service re-quires passing both TCP and UDP packets,you must create a second row.• Private IP address: the IP address

• Day: choose the beginning and ending day of the week that this block iseffective.• Time: choose the beginning and end time of day that this block is

ing the MAC address of a computer, go to Setting the MAC Address and seethe sidebar.Note: Make sure you enter the MAC address correctly. The Telephony

2 Choose your DDNS provider from the DDNS Service drop-down menu.3 Enter your DDNS account name, password, and DDNS domain name in theappropriate field

1 In the Telephony Modem, click the Wireless Setup link in the navigationmenu, then click Wireless Bridging.The Wireless Bridging window appears.2 Che

Configuring RIPEnabling RIP (Router Information Protocol) allows the WTM652 to act as a routerin your local network. RIP is primarily intended for use

FCC Part 15This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communica

2 If NAT is enabled, choose Disable in the NAT Enable/Disable field at thebottom of the screen.3 Select Enable from the RIP Enable/Disable menu.4 If yo

Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your compute

TCP/IP Configuration for Windows 98SEFollow these steps to configure the TCP/IP settings on a Windows 98SE operatingsystem.Note: Dialog boxes shown on y

4 Highlight TCP/IP by clicking on it one time, then click on Properties.5 Click the IP Address tab, click Obtain an IP address automatically, thenclic

TCP/IP Configuration for Windows 2000Follow these steps to configure the TCP/IP settings on a Windows 2000 operatingsystem.Note: Dialog boxes shown on y

3 Click Obtain an IP address automatically and Obtain DNS server ad-dress automatically, then click OK.4 Click OK to accept the new settings, and OK a

TCP/IP Configuration for Windows MEFollow these steps to configure the TCP/IP settings on a Windows ME operating sys-tem.Note: Dialog boxes shown on you

4 Highlight TCP/IP by clicking on it one time, then click on Properties.5 Click the IP Address tab, then click OK.6 Click OK to accept the new setting

TCP/IP Configuration for Windows XPFollow these steps to configure the TCP/IP settings on a Windows XP operating sys-tem.Note: Dialog boxes shown on you

3 Highlight TCP/IP by clicking on it one time, then click on Properties.4 Click the IP Address tab, click Obtain an IP address automatically, thenclic

European ComplianceThis product complies with the provisions of the Electromagnetic Compatibility(EMC) Directive (89/336/EEC), the Amending Directive

TCP/IP Configuration for Windows VistaFollow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open the Vista Control

3 Click Manage network connections. If prompted for a connection, chooseLocal Area Connection.4 Double-click the Local Area Connection to open the Sta

7 Double-click Internet Protocol Version 4 (TCP/IPv4).8 Select Obtain an IP address automatically and Obtain DNS serveraddress automatically, unless i

TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open System Preferences, eith

3 Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu.4 Choose the TCP/IP tab, if necessary.5 Choose Using DH

PowerDSUSOnlineLinkLAN 1LAN 2LAN 3LAN 4WLANTelephone 1Telephone 2TouchstoneTelephonyModemTMSecure65SafetyGettingStartedBatteryInstallationInstallation

Patterns: Normal Operation (WAN)The following table shows light patterns for the cable connection during normal op-eration.Mode Power DS US Online Lin

Patterns: Normal Operation (LAN and telephone)The following table shows light patterns for the Ethernet and wireless LANs, and thetelephones, during n

Secure68SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Te

Patterns: Normal Operation (WAN and Battery)The following table shows light patterns during normal operation.Mode Power DS US Online Link BatteryACPow

Getting StartedAbout Your New Telephony ModemThe Touchstone WTM652 Telephony Modem is DOCSIS or Euro-DOCSIS compliantwith the following features:• Spe

70SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

Cable Modem Start Up SequenceUsing the Reset ButtonsUse the Router Reset button to reset the Ethernet and wireless connections with-out affecting the

TroubleshootingThe information in this chapter may help you to clear up common problems.Viewing Connection InformationThe web-based configuration inter

73SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

74SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652 Telephon

Resetting the Telephony Modem RouterThe router can be reset in two ways: a “normal” reset that simply restarts the rout-er (without affecting any phon

General Problems and SolutionsThe Telephony Modem is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernetcable? Use the supplie

I don’t have dial tone when I pick up my phone, why?In order for telephone service to be functional on the Telephony Modem,telephone service must have

5 Is the Telephony Modem plugged into a wall outlet?• If so, unplug the RJ-11 connector at the back of the TelephonyModem and plug in a known working

Coax Cable8SafetyGettingStartedBatteryInstallationInstallationWirelessConfigurationEthernetConfiguration Usage Troubleshooting GlossaryTouchstone WTM652

GlossaryThe following is a list of common cable and networking terms.Amp-hour (Ah)A measure of battery capacity. For example, a 1.0Ah battery can nomi

DownstreamIn an HFC network, the direction from the head-end to the subscriber. Someolder cable documentation may refer to this as the forward path.DO

HeadendThe “central office” in an HFC network. The headend houses both video anddata equipment. In larger cable networks, a “master” headend often feed

ProxyA device or program that stands in between a server (for example, a website) and a client (your browser), providing a way to relieve some of theb

TDMATime Division Multiple Access. A method used by DOCSIS-compliant cablemodems for sending upstream data with minimal interference.UpstreamThe path

Touchstone®WTM652 Telephony ModemUser’s GuideCopyright © 2009 ARRIS. All rights reserved.The information in this document is subject to change with-ou

any electronics retailer and most discount stores; you may also need a shortpiece of coax cable (with connectors); use it to connect the splitter to t